Shipping And Return
1. Hyperlocal Deliveries
Culinage Value Chain LLP (us, we, our) usually undertakes making hyperlocal deliveries by itself or may engage a 3rd party to make such deliveries, based on need basis.
- Presently our Gluten-free Cakes and Breads are open for hyperlocal audience. Our cakes and breads are made fresh, on order basis.
- Delivery radius – within a radius of 10 kms from our facility
- Turnaround Times (TAT) – Delivery is usually completed within 24 hours of the order received
- Weight restrictions – Due to the use of two-wheelers, there is often a cap of 10 kgs per delivery. Exceeding this may incur extra charges or be prohibited.
- Hyperlocal Costs: Often calculated based on distance (e.g., ₹15/km) or as a flat fee.
- No cancellations are allowed once order is received.
2. Shipping
Culinage Value Chain LLP (us, we, our) uses the logistics/ courier/ postal services of 3rd parties to provide cost effective and transparent shipping experience for the parties involved. Computation of shipping costs may be based on various parameters (weight / distance / volume based) which can be singly or jointly applied to an order.
Until unless specified, all online orders involving shipping are shipped via 3rd party usually within 2-3 business days on receipt of an order. Shipment schedules are based on the location of the customer. Once shipped, usually it may take 5-10 business days for delivery of the merchandise. However, delivery in certain remote areas/ locations of India it may take a bit longer.
3. Returns
Ohh no, I can see discrepancies against what I booked?
Culinage Value Chain LLP (us, we, or our) have put forth a hassle-free return process to ensure that customers confidently deal with us. We strive to provide the best user experience to our customers.
However, there may be instances wherein we might encounter slip-ups. We encourage customers to send an email to contact@radixnutritive.in and place a genuine return request in case of
- Package size discrepancy
- Received expired item
- Paid more than the MRP (maximum retail price)
- Received another item
We deal with such return requests on priority. Based on the return reason and detailed scrutiny at our end, we may ask you to retain the package and in addition
- Initiate a refund, OR
- Process and ship the original order at our cost, based on our internal policies and procedures
Gosh, is this how deliveries are handled?
We take utmost care in packaging and shipping our products. Although there may be times wherein items may be damaged in transit due to circumstances beyond our control. In such cases, we urge customers to send a note to contact@radixnutritive.in detailing your feedback.
Customer resolution shall be met based on our internal policies and procedures on a priority basis. Such a resolution may also involve us connecting with our 3rd party Shipper with feedback. Customer resolution to be handled and met on a case-to-case basis.
Questions?
We strive to provide our valuable customers with hassle-free user experience. In case of any questions or concerns please feel free to drop us an email at contact@radixnutritive.in or call us at +91 97310 98752 and we will do our best to ensure a satisfied customer experience.
